Hide SLA in JIRA when using Service Desk

[Per Sundstedt]

We have a customer that uses JIRA and plugin Service Desk.

They want to let their customers access JIRA but not see SLAs, is it possible? (I know that is possible to restrict users to customer portal but that is not the case. I have read through different tickets but no solution on this specific area (I understand that this is not the best way of use of the JIRA and Service Desk but wondering if it's possible to have customers to access JIRA but not to see SLA. Or is the only way to use Service Desk what it is built for for your customers to only use the customer portal allthough then you can't use custom fields which is major question for our customer.

[Bruna Griebeler · Accepted solution]

Hi,

It's not possible doing this wihtout customization yet. We have a feature request for this and Atlassian poistion explaining why this was not implemented.