Hide certain Tickets from Service Desk Agents

[Mustafa Memon]

Is it possible to hide certain tickets, based on Request Type for example, from Agents?

[Angélica Luz · Accepted solution]

Hello Mustafa,

Thank you for reaching out to Atlassian Community!

It's possible to hide tickets from agents using Issue Security. This configuration allows to show tickets for specific people, groups, roles for example, but not hide specific request types.

You can create an issue security scheme and restrict, for example, tickets only for administrators.

For more details about this feature, please check the documentation below:

• Configuring issue-level security

Regards,
Angélica

[Mustafa Memon]

Thanks