Hosting of Jira Service Desk

[Hanno-Wybren Mook]

Can anyone tell me where Jira Service Desk (or the whole Jira suite) is hosted? We would realy like to know for privacy terms etc.

[Ste Wright]

Hi @Hanno-Wybren Mook 

You can see details on where Cloud products are hosted on the Cloud Hosting Infrastructure page.

Specifically, see...

Our cloud hosting infrastructure for Jira Software, Jira Service Desk, and Confluence includes AWS regions across the United States, Germany, Ireland, Singapore, and Australia.

Our platform optimizes where customer data is located based on origin of access, ensuring more reliable performance and reduced latency. As an example, if the majority of users access your organization's Jira or Confluence cloud instances from Europe, then their data will be migrated to and stored in Europe.

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You can see where your product content is hosted as an Org/Site Admin:

1. Go to https://admin.atlassian.com/
2. Select your organisation
3. From the top navigation bar, select Security
4. Select Data Residency from the left-hand menu

I believe Jira Service Desk is included with Jira data.

For more information on managing data residency, see this page

Ste

[Kesha Thill]

Hi @Hanno-Wybren Mook in addition to the info that @Ste Wright provided, if you are interested in options to specify where that data is hosted, we recently announced that data residency will be included in our Standard and Premium cloud plans later this year, in addition to our Enterprise plan. To learn more and sign up for updates, visit our page here. You can also view our documentation to learn more about how it works and what data is covered.

To see what else we're working (like additional geographies and functionality) related to data residency, visit our cloud roadmap here.