How can I add approvers based on the organization automatically?

[Brian Hennessey]

Hi everyone,

I am currently trying to set up an automation that will automatically add a specific approver for each organization when a customer creates a ticket that needs approval. However, I tried it already, and it didn't work—no approver was added. I have 14 different organizations, and I would like all our teammates to be on the same page without needing to ask around, use a list, or any other custom fields.

Any ideas on how I can do this?

Kind regards

Brian

[Tansu Akdeniz · Accepted solution]

Hi @Brian Hennessey 

Welcome to the community.

You should be able to do it via Automation. Use if/else conditions.

Sample:

[Brian Hennessey]

Hi @Tansu Akdeniz
that is what I tried, but it didn't work. It did not change...