How can I add canned responses to the editor in the customer portal view?

[Adam N_]

How can I add canned responses to the editor in the customer portal view?

[Dan Breyen · Accepted solution]

Hi @Adam N_ welcome to the community! To add canned responses, you need to be in the agent view.  From there, when you click 'Reply to Customer', you have a link to 'Canned Responses'.

I'm pretty sure you can't add them from the Portal View.  I haven't seen any way to add them from the portal.

Hope that helps.

[Adam N_]

Dan, thank you for the quick reply. Feature request submitted to Atlassian: https://jira.atlassian.com/browse/JSDSERVER-14194