How can I change the text for freetext customer feedback?

[NCarmichael]

Within customer-satisfaction I can see we can change the text of the star-rating from  "How was our service for this request?"

How can I change the text for screen that follows that from  "Awesome! We got it. If you have a moment, tell us how it went so we can keep it up!"

We want to have something more suitable to our customer's tastes and also asks how we can improve.

[Brant Schroeder]

@NCarmichael 

@Lisa Förstberg is correct you are unable to change or customize the customer feedback form.  Here are a couple of additional items below that you should also vote for.

• https://jira.atlassian.com/browse/JSDCLOUD-10588 
• https://jira.atlassian.com/browse/JSDCLOUD-4592 

[Brant Schroeder]

@NCarmichael if this answered your question can you please accept the answer to help others?

[Lisa Förstberg]

Hi!

I don't think you can (yet) I am afraid.

You can use Language support configuration to "translate" some of the  texts but the CSAT confirmation text is not a value that shows up their either...so it leads me to believe that this is one of those texts that are hard coded.

There are multiple feature req's on CSAT customizations - this might be closest for you to vote och watch: JSDCLOUD-7924 

br

Lisa