How can I configure customer portal to public so that people of approved domains can access

[Srujan kumar]

I have gone through the link Set up an open portal | Jira Service Management Cloud | Atlassian Support  but I couldn't get any output of that. As I have followed all the steps instructed on the mentioned document but still its same and asking the users to login when a new customer is trying to raise a ticket. I wish that all of those new clients can access the customer portal without trying to login into it and can create a ticket.

[John Funk]

Hi Srujan,

I don't think that you can achieve exactly what you are wanting to do. See the bottom few paragraphs if this related guidance:

https://support.atlassian.com/jira-service-management-cloud/docs/change-global-customer-permissions/