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How can I display case status in real time on a (third party) dashboard?

Thomas de Nooij
Thomas de Nooij October 27, 2019

I would like to setup some dashboard/wallboard that displays the real time status of Jira Service Desk cases. Every product I have seen has some delay like 15 mins, but I would like to show the status of the queue immediately after a page refresh of a dashboard app.

The Jira backed in solution such as Filter Results gadget has a refresh time of 15 min, which is too long for us. Is there another solution for this?

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