How can I easily forward Jira Service Desk requests/issues to a different instance?

[Nathan Given]

My company has two Jira Service Desk cloud instances, sometimes a customer opens an issue in the wrong instance.

What would be the best way to forward that issue/request from one instance to another, while keeping the description, summary, and reporter intact?

Nice to have: record the new issue key in the originating instance for audit purposes.

Thanks~!

[Jack Brickey]

i haven't tried this but I would look at using Automation for Jira or similar. Create a unique done category status or unique resolution. Set up A4J to trigger on the transition and send an email to the other JSD instance. Copy over the summary and description (subject and body).