How can I hide a project from the portal but still receive email requests?

[Marcus Jones]

I have many service management projects in Jira, but I only want to display a couple of them in the portal. I can remove a project from being visible in the portal by removing the Browse Project permission for The Service Project Customer - Portal Access. This works, however, it causes email requests to fail. I want to be able to accept email requests but not show the project in the portal and it seems I can't do both.

[Mikael Sandberg · Accepted solution]

Hi @Marcus Jones,

Welcome to Atlassian Community!

Atlassian just rolled out a new feature that allows you to hide projects from the portal and still be able to receive emails to it. Just go to Settings > Products > Jira Service Management > Configuration and from here you can customize the portal and hide projects. See this KB for more information.  

[Marcus Jones]

This is exactly what I was needing, I can't believe I didn't find this before!

Thank you so much for the help!

[Guido Menardi]

This is a cosmetic solution. Once you're in the portal, you can select the Statuses and Request Type from all 'public' projects.

Also the filtering is applied to issues in all projects.

In our case, we have millions of issues in a public project. Then the default filtering with 'All' is unresponsive. We need to apply the 'Organization' filter manually to avoid an error response.

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Yes, Jira has some basic security built in.  It won't leak information by emailing people who do not have access to see it.

You can, of course, install apps that allow you to bypass that, or even set up automations or scripts that let you leak, but you have to make the decision and actively enable these routes.