How can I hide the full name of the agent in the response to a customer?

[Hergenhan_ Maria]

How can I hide or remove the name of the agent in a respond to a external customer?

As shown in this screenshot, the response to the customer contains the agents full name. Unfortunatly, I cant change my name to its initlials, cause its blocked by the organisation.

[Mikael Sandberg · Accepted solution]

Hi @Hergenhan_ Maria,

Welcome to Atlassian Community!

You can change the customer notification by going to Project settings > Notifications > Customer notifications. In this case it is the Public comment added one that you would want to change. 

[Hergenhan_ Maria]

Thank you @Mikael Sandberg  ♥