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How can I set-up a team to shadow a live on-call team?

Andy Kuszyk
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July 9, 2025

I'd like to create a new team containing people who would like to shadow our live on-call process. How can I add this team to the escalation policies of live teams, such that all alerts to a live team are also sent to members of the shadowing team?

I have tried adding escalation policies in the live team to alert the shadow team when new alerts are not acknowledged or closed within 0 minutes, but whenever I try this members of the shadow team are not alerted.

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