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How can my Jira users change workflow status of support tickets in Servic desk projects?

Hassaan Khan
Hassaan Khan April 21, 2020

We have many users in our JIRA projects. And recently we created a service desk project, paid 3 agents charges, but when I assign my support ticket to my Jira users (Developers, QAs, Leads); they are unable to change the status of support issues.

 

Can someone please explain it.

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Thorsten Letschert _Decadis AG_
Thorsten Letschert _Decadis AG_
Atlassian Partner
April 21, 2020

Hi @Hassaan Khan ,

only users with a valid Jira Service Desk license aka. 'agents' are allowed to transition or edit issues in Service Desk projects.

Cheers
Thorsten

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