How can we add our company domain to JIRA service management (Cloud)?

[Ronald Mathew]

Hi all,

Need your help to understand below mentioned,

Our use-case was to add our company domain to JIRA cloud service management so that whenever customer receives email from JIRA it will be coming from our company email domain.

The steps we followed are as per:  https://support.atlassian.com/organization-administration/docs/what-are-the-steps-for-setting-up-custom-email-addresses/

However, we didn't see any settings to add our domain in admin.atlassian.com 

Just wanted to confirm whether is this feature not currently present in JIRA cloud service management or are we missing anything to be done. 

[Vishwas · Accepted solution]

Hey @Ronald Mathew 

That option is indeed there here in Settings --> Email. Don't you see this option ?

[Ronald Mathew]

Hey @Vishwas 

My bad :)

I guess this is because I am not an organization admin,

Thanks for the reply,

[Vishwas]

Ahh !

I see, one has to be Org Admin to see those options.