How do I create a report of change requests(issues) assigned to a specific Service?

[Keith Wawrzeniak]

I use Jira Service Management for ITIL change management and I'm trying to pull a report of closed issues/changes assigned to a specific Service.  When clicking the Advanced Search, I find 'Affected Service' as a drop down option but it gives me a warning to switch over to Advanced Search to filter by the field.  I click to use JQL but I'm unclear on how to put the field name into the JQL statement.

Am I going down the correct path in using JQL to filter closed issues by Affected Service?  If yes, then what syntax would I use in the JQL statement?  If no, is there another place I can go to create a report of closed issues with the Service name included and/or filtered upon?

[Walter Buggenhout · Accepted solution]

Hi @Keith Wawrzeniak and welcome to the Community!

To search for services, just use:

"Affected services" = <select your service>

After typing the = sign, you will get a list of services where you will be able to select the service you need. After you select that, it will turn into a massive, unreadable string of characters, but it does work to select the issues linked to that service.

Hope this helps!

[Keith Wawrzeniak]

Perfect.  Thank you!  I think the space in the field name was throwing me off when thinking about the syntax.