How do I integrate the Jira "Affected Services" field with a field on an Azure Devops work item?

[Briana Prescott]

I am trying to create a Jira ticket that automatically creates an Azure Devops story. We are using this app: https://marketplace.atlassian.com/apps/1223931/azure-devops-for-jira-integration-migration-enterprise?hosting=cloud&tab=overview

I have had success mapping other fields so the title, description, risk, custom fields, etc are the same between the two. The Affected Services field in Jira is the one I cannot get to integrate correctly. Other fields have types, but Affected Services says type = Unkown.  We can pick multiple values to fill in on this field from the Services list.

I have tried sending Affected Services to a string field on Azure, but both Default mappings "ValueFromOtherSide" and "LabelFromOtherSide" do not work.

[Mathieu Lepoutre {Exalate}]

One potential solution for your integration needs could be Exalate. Exalate is a tool that enables seamless integration between different platforms like Jira and Salesforce. It allows you to synchronize data and actions between these systems, which can help address the issues you mentioned.

With Exalate, you can set up bidirectional synchronization between Jira and Salesforce, which means that changes made in one system will automatically be reflected in the other.

It's my understanding it can help you with these 3 topics:

Duplicate Detection: When a salesperson adds a feature request summary in Salesforce, Exalate can automatically check if a similar story already exists in Jira.

Real-time Status Tracking: With Exalate, you can keep track of Jira ticket statuses directly within Salesforce. Any updates made to the Jira ticket will be synced to Salesforce in real-time, providing your sales team with the latest information about the feature requests' progress.

Creating New Stories from Salesforce: Exalate can create new Jira stories directly from Salesforce.

Hope I helped you. If you have any questions, please feel free to ask

[jennifer.dempsey_Appfire]

Hi @Briana Prescott 

Have you tried reaching out directly to the vendor support team? I'm the Product Marketing Manager for a different Jira/ADO integration app called TFS4JIRA by Appfire and I've found that when customers have questions about configuration, contacting the vendor support team directly is the fastest way to resolve the issue.

I hope you're able to get up and running soon!

Best,

Jennifer at Appfire