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How do I make knowledge base articles open in confluence instead of inside the service desk portal

Ken Brennan
Ken Brennan December 17, 2018

When a customer searches the knowledge base from the portal and clicks on the link, the customer is shown the article inside of jira service desk. We would like the article to open in confluence.

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Jack Brickey
Jack Brickey
Community Champion
December 17, 2018

@Ken Brennan, that isn't possible. The customer would need to have a license for Confluence for that to happen. Even if they did, JSD doesn't work that way.

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Ken Brennan
Ken Brennan December 17, 2018

When we first set it up it worked that way and now it stopped.

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