How do I set up auto reply to acknowledge receipt of email?

[Imelda Atmojo]

I have integrated a support email with JSM so when a customer sends an email to our support email address, Jira would automatically raise a ticket in our JSM project. However,  there is no acknowledgement of receipt from JSM like you would when you use a portal. Is there a way to configure this? Thanks.

[Igor Medeiros - Modus Create]

Hi @Imelda Atmojo

Perhaps the response on this topic might be helpful for your case:

https://community.atlassian.com/forums/Jira-Service-Management/I-need-to-be-notified-by-email-when-a-new-issue-is-created/qaa-p/1810023#M87761

Additionally, if you want an easier way to handle Jira notifications, check out our Notification Assistant for Jira. It lets you fully customize notification schemes, templates, and more.

[Nikola Perisic]

Welcome @Imelda Atmojo 

What do you consider under acknowledgement of receipt in JSM? Under acknowledgement, JSM has approval steps that are set up on the workflow statuses.