How do I show requests in the Jira Service Desk Portal based on which user or group is viewing it?

[Jake Budin]

Hello, we have many clients that use Jira and are raising lots of different requests. Typically they are e-mailing in and those e-mails automatically generate new issues. However, client e-mails are often lacking information. So, at least for New Hire requests, we'd like to explore the Jira Service Desk Portal as an option. And to prevent confusion for a given client, we'd like to hide requests/request types from certain users/groups

As I understand it, we can hide the request, and then give the client a URL link to that request type. And, perhaps an add-in from the Atlassian marketplace provides something that will work for this scenario.

My question is: Is there a way to have certain requests visible to certain users/groups and hidden for others?

Or, has anyone developed an effective method of handling requests that require lots of specific information from the client?

Thanks very much,

-Jake B.

[Susan Hauth _Jira Queen_]

Hi Jake,

At this time the only App that allows request type hiding is Extension for Jira SErvice Desk.  Recommend it highly.

Susan

[Jake Budin]

Hi Susan, thanks for the recommendation to this one: https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=cloud&tab=pricing

Although, perhaps you have some insight about this scenario. With Jira, how might you go about handling requests from different companies that require lots of specific information?

[Susan Hauth _Jira Queen_]

Hi Jake,

The same app can also hide fields by group if that helps.

Susan

[Jake Budin]

Hi Susan,

There must be some way to organize Jira Service Desk Portal requests for different companies without an extension.

Do you have an insight about how it would look?

[Susan Hauth _Jira Queen_]

Hi Jake,

We have many organizations and grappled with this and the only way we did it was with Extension for JSD. 

The only way I know how to do it OOB is to provide separate service desk projects per organization.

Susan

[Jake Budin]

Please provide an answer that  does not involve paying for an extension