How do I troubleshoot this automation issue?
Alain Kovacs
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I have the following error from an automation rule
But how does one troubleshoot it? Why does it have to be rocket science?
I don't know in which ticket this happened, I don't know the user who caused it.. why is it so hard to include this data in the log? How can I find that?
I know why it's failing.. I have a user trying to create a ticket via automation in another project of which he's not a part of, I want to give him access, but I don't know who he is..
1 answer
Saravanan D
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Hello,
The Automation Rule details contain a required field (Actor). Please update the field to an active Jira user. This might resolve this issue. 
- Saravanan
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