How do I turn on the Organization/Customer feature?

[Brenda So]

I'm trying to turn on the Organization/Customer feature, but I don't know where to go. The steps in the videos or articles that I've found don't work as I can't find the options that they are talking about.

One article steps are: 

1. Go to Settings () > Products, under Jira Service Management, select Customer access.

2. In the portal access section, select Allow customers to create accounts.

In my Settings options I don't have a separate section for Jira Service Management or Products.

I have signed up for a trail version of Jira Service Management as it shows under billing.

What am I missing?

[Izabela França]

Hello, @Brenda So ! Welcome to the Atlassian Community!

What admin roles do you currently have?

Make sure you have the necessary admin roles for the products. In this Atlassian documentation [LINK HERE] you can the different type of admin roles and the permissions they give you.

Let us know if it helps you.

[Brenda So]

Hi Izabela, 

I'm an Organization admin.