How do we ensure that an issue can be viewed but NOT edited after it is closed.

[Monica Joseph]

I am trying to transition from another ticketing tool to JIRA. To replicate the functionality in existing tool, I want to ensure that once the issue is closed, it shoudl not be EDITABLE.

Please provide suggestions.

[Tommy Augustine · Accepted solution]

Both @Dave Mathijs and @Line Lengfelder are correct! I just tested per Line's documentation and confirmed this make an issue uneditable when adding the jira.issue.editable property to false.

[Line Lengfelder · Accepted solution]

I suppose you'd like it to be editable after resolved, but not after closed?

Seems this should work: 

Issues are Editable In Closed State | Jira | Atlassian Documentation

[Monica Joseph]

Thank you. Your help is much appreciated!

[Dave Mathijs · Accepted solution]

HI @Monica Joseph welcome to the Atlassian Community!

I suggest to read the following documentation article:

Use workflow properties

[Monica Joseph]

Thank you. Your help is much appreciated!

It's good to join a community, where there are wonderful people to share their knowledge.