How do you set the background image / color and top level icon in portal?

[Benjamin Peikes]

We have multiple product lines each with their own branding (i.e. icons, color schemes, etc)

A long time ago, we set up our customer facing portal, and now we're looking to change the icon on the top left side of the screen and the background color image used on one of our customer facing portals.

I see where we can set the icon for a specific portal, which is in the inside section of the portal, but I can't figure out where you set the icon that is on the top left of the portal.

[Samuel Gatica _ServiceRocket_]

Hi @Benjamin Peikes 

To customize the look and feel of your help center:

1. Go to Settings () > Products > Jira Service Management > Configuration.

2. In the Help center section, select View all help centers.

3. Select More (…) next to the help center you want to customize.

4. Select Customize look and feel.

5. Make changes to the look and feel of your help center and select Save changes.

You can find additional information here:

• Customize your help centers and portals 
• Brand your help centers 

Best regards

Sam

[Joseph Chung Yin]

@Benjamin Peikes -

Here is the overall reference link on how to customize one's Help Center Portal - https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-look-and-feel-of-your-help-center-and-portal/

Keep in mind that there are some limitations on what you can do.  NOTE - there are third party add-ons that can extend the customizations further and give you more functionality.

Example - https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview

Hope this also helps.

Best, Joseph Chung Yin