How many email request emails can jira handle?

[Peter Aldana]

Hello,

I'm reaching out to inquire about the feasibility of configuring multiple email request channels for our IT Service Management (ITSM) system.

Given our expansive global team structure, with dedicated IT support in both the EU and the US, we're exploring the option of establishing two distinct email addresses: it@eu and it@us.

Our aim is to streamline ticket generation by allowing users to email either address, ensuring that tickets are automatically routed to the appropriate queues based on their region. Is this something that can be implemented?

I was thinking we can probably set up an email and set the alias' per region but was hoping to have them be able to generate in their region queue. 

Just wanted peoples thoughts on if this is possible or how most companies workaround this. Super new to jira so want to see what we can do to make this easier on us and the user 

I know if we use one email its going to go crazy getting an email from everywhere in one queue

[Rebekka Heilmann _viadee_ · Accepted solution]

Hi @Peter Aldana 

For one JSM project you can only listen to one incoming Email-Adress which is either the Default or a Custom adress.