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How to NOT create tickets for cc'd emails

Robert Levine July 7, 2022

So like just about everyone who uses JSM Cloud - I have my system configured to create tickets when our email address is contacted.

IE - if you send an email to jira@mycompany.com, we will automatically create a ticket to track the communication.

 

What I'm trying to do, however, is to NOT create tickets for my team if my email address is in the CC or BCC, and not in the "to"... so if we're not directly contacted, I don't want the ticket created.  Only when we're the primary recipient.

 

Does anyone know how to do that?

 

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