How to add “HOME” as a SBU category in Offer Creation

[Danith Sanjuka]

[Nic Brough -Adaptavist- · Accepted solution]

The admins of the service desk project will need to configure the request to include the new entry.

[Danith Sanjuka]

How to add a new entry..? 

[Nic Brough -Adaptavist-]

It depends on if this is a classic project or a next-gen one, but you can tell that from the bottom left where there will be a "configure project" link

If you have a next-gen project, then your agent can go into configure, find the request and issue type, go to the issue type, find the field and add options to it

If it is a classic project, then an admin needs to go to global admin -> issues -> custom fields -> find the field -> configure -> add options