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How to add a warranty end date to be shown in the notification email for lookup issues?

Vera Valshonok
Contributor
August 13, 2023

How do I add to an automation that sets notification email - a Warranty end date,

 

I have a field Warranty End Date and I want to show it for each task that will be found by the filter int he automation (lookup).

 

Currently I have this email structure and it shows everything about the Warranty end date in the email.

Hi!

Please see the list of the assets below. These assets warranty expires within ..days.

{{key}} {{#lookupIssues}}

{{Warranty End Date}} {{Site Name}} {{summary}}: {{url}} {{/}}

2 answers

1 vote
Kris Dewachter
Community Champion
August 13, 2023

Hi @Vera Valshonok ,

Is the "Warranty End Date" stored on issue level ? Is it the same for all issues in the list ?

 

Br,

Kris

Vera Valshonok
Contributor
August 13, 2023

@Kris Dewachter  yes, it's a field in the issue type in the project that is in every ticket that will appear in the list.

0 votes
Kris Dewachter
Community Champion
August 14, 2023

Hi @Vera Valshonok ,

The first step in the automation is to use a "lookup issues" action. Inside the "lookup issues" configuration, add the JQL query you need.

Second step is to send a simple email with the following in the body of the email:

{{#lookupIssues}}
<a>{{key}} {{Warranty End Date}} {{Site Name}} {{summary}}</a>
{{/}}

 

I hope this helps,

Kris

Vera Valshonok
Contributor
August 14, 2023

@Kris Dewachter Warranty end date is still not showing me

Kris Dewachter
Community Champion
August 14, 2023

@Vera Valshonok, the other fields are displaying correctly (Key, Site Name, Summary) ?

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