How to assign automaticlly Assignee Group to issue based on sum mury content

[Marta Mita]

Dear Community,

I have a service project where some tickets have a summary, which containe the names of certain domains. e.g. atlassian.pl, altlassian.de, altlassian.no.

In addition, I have a specific assigne group for each country, e.g. local-it-pl, local-it-de, local-it-no.

Please gile me advise, how to implement a rule that will allow me to automatically implement a solution where the created tickets containing the domain name, e.g. atlassian.pl, will be automatically assigned to the assigne group local-it-pl

Thank you in advance for your help!

Best regards,

Marta

[Nic Brough -Adaptavist- · Accepted solution]

You can't assign issues to groups fortunately, so I assume your "assignee group" is a custom field of some sort.

You can create an automation that has something like:

1. Trigger: issue created
2. Condition: issue field  condition:  Summary contains <string>
3. Action: edit field: set assignee group

(you'll want to repeat 2 and 3 for each value)

[Marta Mita]

Hi @Nic Brough -Adaptavist- thank you for you answer! This is what I needed :-)

Best regards,

Marta