How to automate issue status when request is completed in Service Desk?

[Ali Buhisi]

Hello,

My team is currently using a few different Atlassian products and would like some advice moving forward.

We are currently using JIRA Service Desk for our end-users and are about to begin user testing. We have ~60 test scripts, and ~50 users. There are 10-20 users assigned to each test script, so there is a lot of overlap. Our customer portal currently has a request type where users can submit ticket when a test script has passed.

We would like to do the following:

1.) Create dynamic fields on each request type, in order to ensure that each user is only submitting requests for the scripts that they are assigned.

2.) Create an issue type for each script, and a sub-task for each instance of a user assigned to that script.

3.) Perform some kind of automation that says when all instances of a sub-task are put into Closed status, the parent task is subsequently Closed. (i.e. the test script has passed for all testers)

4.) When a user enters a request type, that request is linked with the associating sub-task.

5.) When a user passes a test script (one of the request types), the associated sub-task is also put into Closed status.

Looking forward to hearing back, thank you!

Ali

[laralg]

Hi Ali,

I think you should check the add-on Automation for Jira as it can help you automate most of the things you are putting there. It is really easy to use and has a free version you can try.

Hope it works for you.