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How to automatically change the status of a task when a new task with a similar description arrives?

eugeniy October 12, 2022

Please tell me how you can create automation according to this principle:
1. A task arrives with the subject "Error" Original problem ID:123.
2. Immediately or after some time, another task arrives with the subject "Error fixed" Original problem ID:123.
3. After the task with the subject "Error fixed" has arrived, you need to change the status of the task "Error" and "Error fixed" to Completed (or another status).
Can this be done?

2 answers

0 votes
eugeniy October 17, 2022

The issue still needs to be resolved.

0 votes
eugeniy October 12, 2022

While the Original problem ID is the same for both tasks.

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