Currently, we have configured the Sync feature to automatically close related alerts when an incident issue is closed.
With this setup, alerts created for responders are closed properly.
However, the following two types of alerts are not being closed:
・Alerts newly generated as a result of creating the incident issue
・The original alerts when an incident is created from an alert
The incident issue has the original alert linked as a "linked alert."
Including these, how can I ensure that all related alerts are reliably closed when the incident issue is closed?
I would really appreciate your help.