How to avoid timeout in automation rule?

[Enjim]

Dear colleagues,

We´ve got an error in the execution of an automation rule that checks the content of incoming emails. These emails are used to create tickets in jira helpdesk.

The rule has no syntax error; the error is caused by a timeout that it´s shown in atlassian-jira.log. It only happens when the rule checks the whole body of the email content. If it checks just the begining, it doesn´t happen. Of course, it is not possible to control the size of incoming emails.

We suspect that the solution may be in the configuration parameters of the jira instance, but we don´t know what paremeter is/are involved in the issue.

Could any one help us?

Thanks in advance and Kind regards.

[Mykenna Cepek · Accepted solution]

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