How to avoid users from creating duplicate issues

[C-Ramon_Alicea]

Good day everyone,

I am against the wall on this one. We are looking at preventing any duplicates from being created based on 1 or 2 factors if possible. We have two custom fields “Assets 1” and “To Node Name” that we need the validation to be performed against. If an issue already exists with the exact same value that these two custom fields already contain, we need that new request deleted. The two custom fields values are unique for each issue created so we need to prevent another user from duplicating an issue with those value. We are running JIRA 9.12.7 if that helps and yes, we also have ScriptRunner for Jira installed.

Any assistance that can be provided would be greatly appreciated.

[Mohamed Benziane]

Hi,

If you have scriptrunner you can write a listener or a postfunction that will check those value and delete the issue according to your need

[Devarajan Mani]

How will the users know the reason for issue has been deleted?