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How to change the Jira Service Desk agents without changing the billing plan?

Marella
Marella October 28, 2020

I'm very confused here! I choose he billing plan FREE (there are 3 Jira service desk agents). I deleted one agent and wanted to insert new one but I get the answer all the time that "You've reached the maximum, number of agents for Jira Service Desk on this plan. To add more agents, upgrade your plan." .
This is not normal. How to resolve this problem?

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Jack Brickey
Jack Brickey
Community Champion
October 28, 2020

Unsure but consider that Admins count toward agents. You might reach out to Atlassian Support and use “billing question”. Even free plans get billing support. 

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Marella
Marella October 30, 2020

I got the solution already. Thank You!

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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