How to change the customer channel for our self-service center.

[BSANSC2019]

We no longer use the self-service portal in Jira.  We would like to direct everyone to an outside link, such as supportcenter.xxxxxxxxxx.org

Can the link to the customer channel be changed?

[Joseph Chung Yin]

@BSANSC2019 -

Since you are no longer using the portal for JSM, you will need to work with your infra team to create a backend re-direction process to reroute your incoming events to your new target.

We have not done that before, so hope this idea may help you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.