How to change the "From" filed in an email that is sent to a customer?

[Mina]

How to change the "From" filed in an email that is sent to a customer from Service Desk management, for a specific project? Now there is an old Project name which we changed in the meantime.

[Jack Brickey]

Maybe you want to change the following which you will find under project settings > notifications...

[Fabio Racobaldo _Catworkx_]

Hi @Mina ,

welcome to the Atlassian community!

If you want to edit the project name in the notification email in order to reflect the new project name (under details), please check Project Settings -> Portal Settings and check the name on Service project information

This name is the one visible on the customer portal and not the name of the project you see internally.

it should fix your issue.

Fabio