How to change the sort order of comments in Jira Service Desk advanced settings?

[Ela Bryniarska]

Hello,

I was asked by my consultants and the customer to change the sort order of comments/history in Jira Service desk so . I followed the instructions below but nothing changes:

1. nJira settings > System
2. Click General configuration from the sidebar.
3. Click the Advanced Settings button.
4. Edit the value of the jira.issue.actions.order property by clicking the existing value and changing it from asc to desc.
5. Click Update.

Is there any other setting that needs to be changed so that the sorft order changes for my comments?

Thanks in advance,

Ela.

[daniel]

The same problem for me. This change it's not affecting the Service Desk customer view.

And I need to change the customer view.

[Ulrich Bervoets]

HI, interesting topic.

It seems that my instance doesn't have this jira.issue.actions.order property.

Could it be that this is depending of an add-on?

cheers.

[Peo Krook]

I'm interested in this too. 

But Ela's instructions seem to apply for Jira as a whole. Not just Jira Service desk. Or?

My interest is based on the problematic fact that the sort order for comments (for me at least) is different for Agents and Customers. So when a customer writes something like "...see below" the Agent must look above, and vice versa. This can lead to confusions and misunderstandings.

Isn't this a problem for many of you too?

[Peo Krook]

I should add.... I wish not tamper with settings that can affect Jira Software as a whole. Only Jira Service Desk.

[Ela Bryniarska]

Hello Peo, in my case, the customer's and my view is the same at least. However, it is still time consuming both fpor the clients and my consultants to scroll down  and donw to see the latest comment. I'm not sure if it affects only the Service Desk. I found this option when searching solution for the service desk itself but I'm not sure