How to change the status automatically when the created linked item's status is changed

[Sana Aiman]

I have a Jira Service Management ticket and want to transit the status to work in progress whenever the created linked item which is on JIRA software project changes its status.

[Matteo Vecchiato]

Hi @Sana Aiman ,

Thank you for your question. The easy way is to create an automation triggered from the related issue change status.

Please refer to the following article: https://support.atlassian.com/automation/kb/update-linked-issues-status-when-the-linked-issue-status-is-changed/ 

Please mark as replied if it helps.

Regards 

[Sana Aiman]

The linked document shows options to only the statuses in jsm. Should i implement on JSM or Software. It does not show cross board transitions

[Matteo Vecchiato]

Hi @Sana Aiman ,

It is similar, in the automation scope you should select the projects involved.

[Joseph Chung Yin]

@Sana Aiman 

To add on more information on what Matteo suggested, you need to setup the automation rule as a Global rule that covers both your JSM project and Jira project in your site.

Overall your global rule needs to start from your Jira project

The event should based on "Work item transitioned" from your Jira project, then the condition should be something using "Related work item condition" to access your JSM project's issue in question, then perform the action to transition the JSM project's issue.  See Condition image below for reference.

Hope this helps.

If you can please provide details on your automation rule setup, so we can assist you further.

Best, Joseph Chung Yin