How to connect Service affected and Teams to trigger On-call in JSM

[Ashok Murugesan]

Hi Team, We have made Service affected field as mandatory for all incidents raised in JSM. However, at times, we aren't getting calls for few service affected groups that we have assign the incidents. Looks like we haven't aligned or mapped service affected with the teams to trigger the on-call. 

Please help in fixing it.

Additionally, I would like to trigger call to Incident Manager when ever P1 or P2 is raised along with the on-call person. Need assistance on this as well

[Jehan Bhathena]

Hi @Ashok Murugesan

Not quite sure of the first one, but for the "I would like to trigger call to Incident Manager when ever P1 or P2 is raised along with the on-call person", I'd recommend using Jira automation to perform this action.

I'd recommend raising a support ticket for this if this concerns your production env for quick support/resolution: Atlassian Support.