How to copy information from source issue to linked issue ?
Background:
- I'm using the Cloud version of Jira Service Desk.
- When customer logged a request (server decommission for example) via portal, besides the team that needs to delete the server, another team also needs to remove firewall settings.
- I've setup some Custom Fields for customer to answer when they are logging requests.
- I've wrote an automation rule to create a linked issue, and an linked issue can be created.
My question is, can the answer of the Custom Fields from the source request be copied to the linked issue created from the automation rule?
Atlassian has some built in variables to choose from, like ${sourceissue.key} or ${sourceissue.description}.
The ${sourceissue.key} variable works perfectly fine, but the ${sourceissue.description} couldn't work.
And I couldn't tell from the log what's wrong with it...
Hope you intelligent people can give me some guidance!