How can i create a major incident using JSM. I have only used Opsgenie before but it lacks the ability of creating automation when a incident is created.
Hi @Jovany Jimenez
A good place to start:
https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/incident-management#how-it-works
https://support.atlassian.com/jira-service-management-cloud/docs/what-are-major-incidents/
And if you need automation:
https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/automation#overview
JSM automation works like a charm.
Regards
Aaron
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