How to delete people from the directory?

[Antonia]

How to delete people from the directory?
I have Atlassian supporters in there, but how do I get them out? They haven't had access to our system for a long time.

When I click on a person, I only see detailed information.

[Marc - Devoteam]

Hi @Antonia 

When on the user detail page, there should be a 3 dots option in the right hand upper corner.

Here should be option to suspend or remove a user.

Or have you connected an IDP via a domain (lock showing at user details on the user details), then user should be removed from the remote directory or disabled.

[Antonia]

Hi @Marc - Devoteam

thank you for your answer.
I have looked at the 3 points, but there is no option to delete someone. I am also an administrator, so it shouldn't be due to the rights.  And unfortunately I can't say much about IDP, so we didn't actually have anything set up there.

[Marc - Devoteam]

Hi @Antonia 

You are referring to customers not users!

To delete customers, go to Users Management, choose Products, choose your site and then the option, Portal Only-Customers, there you can remove customers.

[Antonia]

Hi @Marc - Devoteam

thanks, but no customers are displayed there. I can't even select a product there. I went to the settings in Jira and then under "Atlassian admin settings” is "User Management" and that's where I ended up.

I hadn't selected any filters so that I could really see everyone, but no customers are displayed.

[Marc - Devoteam]

HI @Antonia 

That means you are not a product, site or org admin.

So you are not able to see these options in Atlassian administration, yu lack the permissions to remove customers from the instance.

You need to ask to be granted them or another admin with more permissions should remove these customers for you.

[Antonia]

Hi  @Marc - Devoteam

strange.. I'm an Org Admin, but okay I can ask somebody else maybe..

[Marc - Devoteam]

Hi @Antonia 

Check the apps option in the menu bar.

It seams your admin uses the new naming convention, where Products changed to Apps (this to make it easier ;( )

[Antonia]

Hi @Marc - Devoteam

Thanks for your answer! Unfortunately, I can hardly follow your instructions.
I went into apps, selected my project.
Now I have the choice between “Manage Apps” and “Manage Users”, I have clicked on both. I did not find an option called “Portal Only-Customers”. And with the users, the customers were not visible again, because there I get into the directory, but for the normal users and they are not listed there. Under “manage Apps” I can see the groups and the licensed users, but there is no customer there that I would like to kick out.