How to delete "ghost" customer accounts

[Skypro Feel the ultimate care]

Every project that i create appears 5 "ghost" customers with no option to remove and they do not show up in the "User Management".

How can i remove them?

Best Regards

[Rilwan Ahmed]

Hi @Skypro Feel the ultimate care ,

Welcome to the  community !!

If you are in Atlassian admin role, then 

1. Go to Settings () > User management.
2. From the sidebar, select Jira Service Management.
3. Find the customer name you wish to delete click on 3 dots (...) 
4. Select Delete account.

[Rilwan Ahmed]

Hi @Skypro Feel the ultimate care ,

Settings button in the top right corner. Not the project settings. 

[Skypro Feel the ultimate care]

Hi all,

Issue solved, here is the response from Atlassian Cloud Support - Jira (by Seerat)

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These users are having Active customer accounts and customer permission set in your project allows them to view the project. This is the reason you are finding them in the customer list.

Changing the permission makes these users to disappear from the list.

In order to delete the customer account, go to the portal customers' page and delete them.

Direct link for the Portal Customer page: https://admin.atlassian.com/s/6715c8de-8d90-4794-a947-c8cbd6546676/jira-service-desk/portal-only-customers

---

Worked for me. / Best Regards.

[Brittany Wispell]

Hey @Skypro Feel the ultimate care

Is the instance you're working in one of the Atlassian Training demo Cloud instances? You may not be able to remove those users. 

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Alternatively, the only other place I'd think to check would be the default members. This is because you mentioned this happens every new project you create. 

Have you checked the default project roles? 

Settings > System > under Security Project Roles > Manage Default Members 

Please let us know if you have any further questions or information. 

Thanks,
Brittany

[Jack Brickey]

Duplicate post 

[Skypro Feel the ultimate care]

Hi,

Cannot find the Customer Names under Settings () > User management. 
I think that this should be viewed as bug, is it possible to fix it?

Best Regards

[Jack Brickey]

Please click on the Filters and reset and uncheck all.

[Skypro Feel the ultimate care]

Hi,

Without filters the result is the same.

[Jack Brickey]

Then these are not users you can delete. You should reach out to Atlassian support as previously mentioned. As Brittany mentioned if you are working on a demo instance that would explain it I think.

[Skypro Feel the ultimate care]

Thank you all, I opened one support ticket at Atlassian. 

[Jack Brickey]

Please update us here.

[Skypro Feel the ultimate care]

Hi All,

The issue is solved, here is the answer from Atlassian Cloud Support - Jira (by Seerat)

---

These users are having Active customer accounts and customer permission set in your project allows them to view the project. This is the reason you are finding them in the customer list.

Changing the permission will make these users disappear from the list.

In order to delete the customer account, go to the portal customers' page and delete them.

Direct link for the Portal customer page.: https://admin.atlassian.com/s/6715c8de-8d90-4794-a947-c8cbd6546676/jira-service-desk/portal-only-customers

---

Best Regards