How to detect an incoming email with attachment and forward that attachment out to another email?

[Andrew Boeger]

Hello!

Right now we use a service provider to manage invoices from our vendors. We ask our vendors to email invoices into us at ap@ and a human manages that inbox, forwarding emails with invoices out to invoices@ and answering questions in all the other emails.

We'd like to retain the simplicity of 1 entry point email address... but automate the forwarding of invoices. I can detect an incoming email with a PDF attachment via Jira's automation... but then I get stuck. According to many other posts here, it appears you can't send an email with an attachment out of Jira.

Does anyone know of a way to proceed? Maybe there's a marketplace plugin that will do the trick here?

[Angélica Luz]

Hello @Andrew Boeger,

Welcome to the Atlassian Community!

When it comes to sending emails using automation, currently, it’s not supported to add attachments.

There is a feature request suggesting the implementation of this ability:

• Attach a file to an email

The workaround, for now, is to add the attachment link but it will require them to log in to view the attachment in Jira. 

Kind regards,
Angélica