How to enable Knowledge Base access to customers in an organization and restrict access in another?

[Vinay Sharma]

We have two customer organizations created in Jira Service Management - one is for internal users (Internal Customers) and the another for external customers (Customers). We need to give Knowledge Base access to internal users (Internal Customers) only with no Confluence License

There are only two options to provide access:

1) All Logged-in Users

2) Only with access to Confluence

Pls. suggest how to enable Knowledge Base access to internal users (Internal Customers) only with no Confluence License.

[Ivan Lima]

Hi @Vinay Sharma, you can’t restrict knowledge base articles per organization out of the box. You might find an app to help you to achieve that. Besides the KB access segregation, are there other requirements you need similar behaviour between internal and external customers?

For reference, see related links:

• https://community.atlassian.com/t5/Jira-Service-Management/Restrict-access-to-knowledge-base-depending-on-customer/qaq-p/928331
• https://jira.atlassian.com/browse/CONFCLOUD-64798