How to export the request for in JSON

[Anuj Gupta]

Hi Team,

I am working on automating a runbook and need to export or generate the request in JSON format to use within a script. The goal is to standardize the request payload for consistent execution across environments.

Details:

• Use Case: Automating a runbook task via script
• Requirement: JSON structure representing the request (e.g., API call, configuration, or workflow trigger)
• Current Challenge: Unable to locate or generate the correct JSON format for the request

Request: Please provide guidance or an example of the JSON structure needed to create the script for the runbook. If there are templates or documentation available, kindly share those as well.

[Joseph Chung Yin]

@Anuj Gupta 

Welcome to the community.

Are you just asking how to obtain the JSON payload associated to an issue (request) created in your JSM project?  

If so - here is the REST API -

1. /rest/api/3/issue/{issueIdOrKey}  endpoint can be used to retrieve all information about a particular issue
2. /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue can retrieve issues within a specific queue.

The first one will provide you with all metadata associated with an issue in the JSON payload.

Here is the REST APIs doc - https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#about

Hope this helps.

Best, Joseph Chung Yin