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How to get Confluence templates when automating KB creation from JSM ?

Manju Echoapps360
Manju Echoapps360 November 16, 2023

Hi,

I am trying to create KB articles for my issue via automation. 
However, I am not able to find any option to add templates while setting up the rule.

The templates dropdown doesn't show any templates from Confluence. I can create plain articles in Confluence from JSM via automation, but other than the title, I don't get any other information.

Hope this makes sense.
Please help.

Thanks.

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