How to get email address from approvers field on team managed project?

[Rahmat]

Hi,

I have team managed service desk with approval workflow. The Aprovers field itself is also team managed field.

 

How to retrieve the email address value from the Automation using smart values? I use 

{{issue.Approvers.emailAddress}} but it's empty and using the Approvers customefield {{issue.customfield_10139}} is not working too.

[Valerie Knapp]

Hi @Rahmat , welcome to the Altassian Community and thanks for your post.

Please can I ask why you want the email address?

Can you not put a comment and mention the Approver? 

Can you explain a bit better please the use case and what you are trying to do / achieve?

Best wishes

[Rahmat]

Hi,
I'm working on some automation to retrieve Slack ID by email address. I will use the email address as payload to hit slack API and store the Slack ID. For example like this:

https://slack.com/api/users.lookupByEmail?email={{issue.Approvers.emailAddress}}

[Kai Krause]

Hi, 

if this is returning empty, you might need to iterate over the users in the Approvers field. You can do this using the following smart value:

 {{#issue.Approvers}}{{emailAddress}}{{/}}

This will loop through each approver and retrieve their email addresses.

Try to test the same with the customfield. 

 {{#issue.customfield_10139}}{{emailAddress}}{{/}}

Hope it helps. 

BR
Kai 

[Rahmat]

unfortunately it is still empty

[Kai Krause]

Hi, my bad. Sorry. 

In team managed projects you are probably running in to the following limitations on team managed project in relation to automation;

 https://support.atlassian.com/cloud-automation/docs/limitations-in-team-managed-projects-for-automation-rules/ 

I teswt it in a companey managed project, there it works, but not in a team managed project. 

BR
Kai 

[Rahmat]

yup, I ended up by changing to company managed project.

thanks