How to get "Time Spent" field when updating status

[Bradley O'Reilly]

Hey guys

We've created a couple of new Service Projects & are looking to get "Time Spent" added to the Field Tab.

We currently have it on an existing project but not sure how it was set up.

It could be something super simple but if anyone could let me know how to edit the above page to add the TimeTracking to it, as it currently looks like this - 

I've also tried had a look at the old projects issue view > make existing fields available but could not seem to match anything to do with Timetracking.

Any help would be amazing!

Thanks

[Rilwan Ahmed]

Hi @Bradley O'Reilly ,

You need to setup a screen with "Log work" field and add it to the required workflow transition. i.e.

1. Go to Admin Settings --> Screen 
   Create new screen and give it a name. Example: "Log Work Screen"
2. Now in screen section, search for newly created screen, click configure and add "log work" field and any other fields like resolution etc whatever is required
3. Open any ticket in your project, go to project settings and see what is the workflow used for the required issue type
4. Go to Admin Settings --> Workflow, on the transition where you need to add log entry field. 
   Example: Open to Resolve
5. Click edit and in the Screen section, select the newly added screen and publish the workflow.