How to hide message prompt when field value does not match regular expression during creation?

[Adithya Viswanathan]

I am setting up a Help Desk portal using Jira Service Management (Cloud) for a project. I have configured the portal, the request forms, the issue type, workflow, and the request types.

In my workflow, I have validators which prevents issue creation if a field value does not match a given default value / regular expression. 

This validator works, but it also throws a message saying that the entered value [Blue redacted block] does not match the regular expression [Orange redacted block] as seen in the attached image. 

Say for example, entered value = Let_Me_In23 and regular expression = Only_TheOne_CanPass. 

I do not want the message prompt to show the regular expression because the whole point of having this mechanism is to prevent random people or people who are not authorized to raise tickets, visiting the portal and creating a support request without the correct authentication key. 

Could someone provide a solution or workaround to make this work, i.e. disable the prompt for the project or to avoid showing the regular expression?

Thanks in advance

[Alex Koxaras _Relational_]

Hi @Adithya Viswanathan 

Currently you can't change the message showed to the customer from the customer portal side. There is an open request from vendor (mostly) in order the custom message on their validators to be seen on the customer portal.

[Adithya Viswanathan]

Hello Alex, 

Thanks for the answer. So, it is not possible to hide this message prompt and I understand it is a default behavior of the application. 

Would it be possible to at least modify part of the message through Jira settings? specifically the part where regular expression is being shown? 

Thanks for your support!

[Alex Koxaras _Relational_]

Yup, that would be indeed great! Because that would be saving me a lot of time explaining to our clients why the UX is not the working properly.

[Alex Koxaras _Relational_]

This is the issue which you can vote and watch for updates

https://jira.atlassian.com/browse/JSDCLOUD-5853